The Internet Revolutionized Traditional Methods Research Paper

The Internet Revolutionized Traditional Methods - Research Paper Example It may also be automated, in that an avatar or some other form of artificial intelligence guides the user through the system, giving responses based on their specific need. The exponential growth of social networking sites has also led to companies establishing their presence on sites such as Facebook and Twitter in a bid to reach more people. Internet-savvy people are therefore able to get rapid responses to their problems through companies’ online support. Online blogs and forums are another networking option where companies can engage with their clients. Customers can also interact with other users, learn from them, obtain solutions to their problems and gauge the quality of services offered. The internet is thus changing the way companies relate to their clients and bringing customers together. The quality of online support of two major companies is discussed below: The Apple online customer support department is easily accessible on its homepage. The placement of the link on the homepage was a plus because it not only made it easier for customers seeking help but also made visitors to the Apple website aware of this service. The online customer support landing page contains a variety of options. Users click on the icon depicting the product they need help with. Icons depicting products include; Mac, iPod, iPhone, iPad, and iTunes. Clicking an icon leads to a support page with detailed information about the product. If the pre-recorded information fails to satisfy the customer’s requirements, there is a contact support button that a customer can use to get in touch with the Apple technical support staff. The customer is required to input their hardware serial number to access the support staff. Though an effective security measure, it may inconvenience a customer who is unaware of their serial number or not physically close to their produ ct at the moment.